Frequently Asked Questions

Everything you need to know about your D'Addario experience.

How long does shipping typically take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please note that opened sets of strings or personalized accessories may not be eligible for return.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer a warranty on your products?

Yes, we stand behind our quality. All D'Addario products are warranted against defects in materials and workmanship. Please contact our support team with proof of purchase for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are your products authentic?

Absolutely. To ensure you are receiving genuine D'Addario products, look for the unique serial code on our packaging which can be verified through our Players Circle rewards program.